Guide purchases
Delivery, expired links, or wrong-file issues
Send the order email, the edition purchased, and a short description of the issue. That gives Harper Digital enough context to correct the problem quickly.
Support
One place for guide, delivery, and purchase support.
Use support for digital-product issues. Use the project brief for custom service work. That split keeps the response cleaner and gets you to the right next step faster.
Guide usage
Questions about what the guide includes
Use support when the issue is about delivery, files, or what was included. If you need custom implementation work, the project brief is the better route.
Custom service work
Need Harper Digital on the work itself
Use the project brief for system, website, or lead-generation work. That keeps service inquiries separate from product support and gets you a more useful next step.
Policies and privacy
Questions about refunds, delivery, or privacy
The support inbox is also the right place for policy questions. The legal pages explain the current operating rules, but support can still help with edge cases.
Before you send a note
Choose the route that matches the problem.
Product support goes to support@harperdigitalstudio.com. Custom work starts with the project brief.